Shipping And Returns

Hours of Operations

Our hours of operation at these locations are as follows:
Miramar and San Marcos Locations:
Monday: 10:00 am - 8:00 pm, Tuesday – Friday: 10:00 am - 7:00 pm, Saturday: 10:00 am - 6:00 pm, Sunday: 11:00 am - 8:00 pm

Shipping Time

All orders are shipped via ground carriers. All in stock Items usually ship within 3-5 days, unless otherwise noted on the product detail page. Deliveries can take an additional 1-3 weeks after the shipping date, depending on the destination. THE SHIPPING TIMES WE QUOTE ARE ONLY ESTIMATES, NOT GUARANTEES. Our carriers will contact you in advance to set up a delivery time frame with you. We offer free shipping in the continental United States on most of our products. Alaska & Hawaii excluded. Please refer to our delivery acceptance instruction for further details.

Picture VS Reality

Color, texture, and graining variations can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products all colors are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. To optimize website performance, product pictures have been scaled down in detail to help make web pages load faster. As a direct result, in some small cases fine detail in the pictures of furniture may have been sacrificed for the websites performance. It is the customer's responsibility to request additional high resolution pictures so that they may see exactly what they are getting before purchasing. Customer also agrees that they may not dispute the finish, or color or texture or any other physical attribute after taking delivery of a product.

Order Confirmation

After your order is completed, you will automatically be sent within 24 Hours an "Order Confirmation" email to the email address you entered during checkout. This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.  

Small Parcel

Whenever possible we will ship smaller, lighter items via UPS, FEDEX, DHL or USPS. These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days (1 to 10 business days for USPS) after it leaves the warehouse. We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

White glove delivery

Available for selected items at an additional cost depending on the item and the destination. Any items that are qualified for Free Shipping do not include this service. This delivery service provides delivery to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). Once the product is in the room you desire, the shipper will unpack the product and provide basic setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging (limited to 30 minutes). Any charge that is paid by the consumer for shipping does not constitute white glove delivery unless otherwise stated "White Glove Delivery" Please note: the shipper will not hookup any electrical or component wires. The shipper will not fix mirrors or artwork on walls as per law: our delivery personnel are not licensed contractors.

Delays

Delays in production and shipping may occur. If a delay occurs, don't panic. We will work hard to get your purchase to you, but please keep in mind that we work with high-ticket and large items, which come from all over the world. In most cases, delays occur during busy seasons, holidays, due to production delays, or other factors not in our control. We will make all efforts to quote accurate lead times and notify all our customers promptly. Please note that we are not responsible for product delays from the manufacturer. Due to increased security by governments, customs delay may also occur, which is beyond our control.

Return & Exchange Policy

All returns and exchanges are at the discretion of Casual Dining and Barstools store as all sales are final. authorized only by the Operation Manager of Casual Dining and Barstools Store via email. (not by the sales representative.)
Returns or Exchanges of regular merchandise can be made within 48 hours of receiving the product. All returned products must be free of damage and in original condition (not used and not installed, with all original packaging material included). Prior to returning the products, customers must email or call us for Return Authorization number. Any merchandise received without a Return Authorization number will not be accepted. The shipping must take place at the customer’s expense. In case of any returns or exchanges customer is responsible for shipping charges both ways. If the customer is receiving a white glove delivery, and decides to return an item or exchange the item, they must immediately notify Casual Dining and Barstools store at the time of delivery. If the merchandise accepted, customer will not be able to return the merchandise as the delivery team will dispose of all packaging material as soon as the setup is complete. All exchanges are subject to transportation fees. All returns are subject to a 20% restocking fee as well as two way shipping charged.
Due to the nature and limited stock of our unique furniture collection, Casual Dining and Barstools Store reserves the right not to issue refunds or exchanges on any of the following:

•    Custom orders ( i.e. products that are built to order or any item labeled non-returnable )
•    Special purchases, including: clearance items, inventory sales items, custom quotes, special discounts, etc.
•    Floor samples
•    Any item that has been assembled, installed, modified or used in any way.
•    Any item that is not in resalable condition.
•    Any item not accompanied by a Return Merchandise Authorization Number issued by Casual Dining and Barstools Store.
•    Any item that is not in the original box with sufficient packaging materials.
•    Expedited shipping and charges for shipping to Alaska, Hawaii, and International destinations.
•    Any item not purchased from Casual Dining and Barstools Store.
•    Any item reported damaged during transit
•    Step 1: Acquire authorization number and instructions. Any return without a Return Authorization number will not be accepted.
•    Step 2 Shipping product back. All returned products must be undamaged and in original condition (not used and not installed, with all original packaging material included). Once an item has been assembled it is no longer returnable.
Below are the keys to a successful return:
•    Good packaging: Re-pack products for return in the original box with original packaging material. Write the RA # exactly as instructed by Casual Dining and Barstools Store. Do not write on the box to maintain its like-new condition. Improper labeling will result in the denial of return.
•    Ship & Insure: Next, ship the product to the warehouse address provided using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered, please do not ship USPS because they cannot provide these guarantees. If we are unable to confirm delivery of your item, this may result in the denial of the refund.
•    Tracking Number: We recommend using a carrier that will provide you with the return tracking number as this will speed up your return process. Retain your tracking number and e-mail it to us so that we can check on the progress of your return. If you have not received credit within 14 days from the date of delivery to the warehouse, please contact customer service and provide them with the tracking number so that we can expedite the credit process for you.


Important: Delivery Acceptance Instructions

All items prior to being shipped out are thoroughly inspected by quality control, and then again in our warehouse. Because of this, furniture deliveries are guaranteed to be received in good condition UNLESS damaged in transit.
Casual Dining and Barstools is not responsible for any damages or shortage if the delivery receipt is signed with no notation of a problem or damage. The customer is responsible for making themselves available for taking the delivery and inspecting the product at the time of delivery. If you authorize the product to be delivered in your absence or without your inspection, you automatically represent that the product is received in good condition and will void all rights to returns, claims and insurance!
In case of damage
All deliveries are insured, therefore all claims noted at the time of delivery will be filed with the shipper by Casual Dining and Barstools store only upon receiving a claim from the customer. If the damage is severe, you agree to refuse ONLY the item that is damaged and make notations on the freight bill. Customer must take photographs of the damaged piece(s) whether the damaged piece is accepted or refused at the time of delivery, and shall provide such photographs to Casual Dining and Barstools Store upon request.
If the damage is not severe and you agree to receive a discount covering the cost of repairs, you must to file a claim with Casual Dining and Barstools store immediately by providing images of the damage in order for us to estimate the repair charges.
•    All items refused due to damage at the time of delivery will be replaced upon availability.
•    The freight company’s receipt should not be signed before you have completed the inspection. Please make sure to have some company to help you unpackaged and inspect the merchandise as the driver will not allow a lot of time for inspection since the delivery type you have selected is "curb side"
•    If the driver refuses to wait for you to complete the inspection, make a notation on the waybill, sign it with the following notation: "TRUCK DRIVER REFUSED TO WAIT." And refuse the delivery. We will then rearrange to have the furniture redelivered. If you have refused delivery because the driver did not allow time for inspection, you must contact Casual Dining and Barstools Store so that we can reschedule delivery.
•    If any damage is observed during the inspection, you may refuse to accept the damaged item. You choose to accept the shipment, make sure that all damage observed by you is itemized on the freight company’s receipt.
•    If the delivery is incomplete (i.e. one of the ordered items is missing), you must Note of the shortage on the receipt.
In the event that damage is not noted on the waybill when signed "received in good condition" on the delivery receipt, or the applicable packaging materials are not retained, customer may not then file a claim with the tracking company. IF YOU REFUSE TO ACCEPT DELIVERY OF YOUR ORDER FOR ANY OTHER REASON THAN THE PRODUCT BEING DAMAGED IN TRANSIT, YOU ARE LIABLE FOR ALL OUTWARD AND RETURN FREIGHT CHARGES INCURRED BY YOUR REFUSAL.
Any unpaid freight charges will be deducted from your refund. If it is found that any of the larger products upon delivery 'will not fit' through any doors/stairwells and the product is subsequently returned/refused, you are responsible for all outward & return carriage costs. If you need to confirm the boxed dimensions of a product, please contact us prior to placing your order.


Damaged Goods
Any product that is received damaged must be reported within 48 hours of receipt. Casual Dining and Barstools will not accept responsibility for any damages not reported within this timeframe. Upon receiving notification that your product is damaged, Casual Dining and Barstools will file a claim with the shipper. Claims typically take 8-10 business days to process. Please do not discard the damaged product until you receive instruction from Casual Dining and Barstools. After the claims process has been completed, Casual Dining and Barstools will send a replacement fixture at no cost to you. Failure to follow this procedure may result in a charge for the free replacement item.

Products received with broken glass or dented shades are not considered defective. In such a case, we will provide replacement glass or shades at no additional charge. Should you wish to return a product that was received with broken glass or a dented shade, the standard return policy above will apply.

Defective Goods
Any product defects must be reported within 30 days of you receiving your order. After 30 days, Casual Dining and Barstools will make every attempt to repair and/or replace your product. If you find your product to be defective, please contact Customer Service to coordinate repair and/or replacement. Please allow 3-5 business days to receive a Repair/Return Authorization. Casual Dining and Barstools will be responsible for return shipping and the shipping of the replacement product and will send you return instructions accordingly. Please do not discard the defective product until you receive instructions from Casual Dining and Barstools. Failure to return the defective product may result in a charge for the free replacement item. In addition, returned items that are found to be in working condition may not be eligible for a refund or may be subject to a restocking fee.

Cancelled Orders
You may cancel an order that has not been shipped unless it is a special order or customized product. Any cancellation fees imposed by the manufacturer will be your responsibility and will be deducted from any refund. Cancellation requests may take several days for processing and you will be sent an email upon confirmation. If an order ships prior to confirmation, you will be asked to submit a Return Authorization Request once you receive the item and a refund will be issued following the Returned Goods Process outlined above.

Pricing or Product Description Discrepancies
Casual Dining and Barstools makes every effort to assure the accuracy of the pricing and product information on our website. From time to time, pricing or product information may be inaccurate. In such cases, we reserve the right to cancel your order. A complete refund will be made for any items that have not yet been shipped. In the event of inaccurate product information, our sole responsibility will be to accept the product return and provide a customer refund.

Privacy
Casual Dining and Barstools is committed to protecting the privacy of our customers and using customer information responsibly. Your e-mail address is used only when we are confirming your order or notifying you of additions, updates or news concerning our website. Casual Dining and Barstools does not make your e-mail address available to any other companies. All transactions at our site are handled with the industry - standard Secure Sockets Layer (SSL) encryption. When you enter your credit card number and personal information into the order form it is transmitted in an encrypted manner and decoded when it is submitted to our bank processor. This provides the most secure shopping environment for our valued customers at all times.